Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us at afinercutwood@gmail.com. Please note that returns will need to be sent to the following address: 5511 Seminary Avenue, Richmond, VA 23227.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at afinercutwood@gmail.com. 

 

Cancellations
Cancellations are accepted within 12 hours of purchase. Email us at afinercutwoode@gmail.com to request a cancellation.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at afinercutwood@gmail.com.